Privacy Policy

1. Information We Process

• Account profile data (name, email, role).
• Configuration data for AI tools, prompts, and telephony settings.
• Call metadata (timestamps, duration, status) and optional recordings/transcripts.

2. Why We Process Data

We process data to provide tool functionality, support setup guidance, maintain platform reliability, and generate usage analytics for administrators.

3. Third-Party Services

VoiceIQ may send data to configured third-party providers such as telephony and AI model services. Those providers process data under their own terms and policies.

Examples: Twilio for call transport and configured AI providers for language generation.

4. Data Retention

Retention windows depend on your platform settings and operational requirements. You can remove records such as recordings and order entries through the dashboard where supported.

5. Security Controls

• Role-based access controls for owner/admin scopes.
• Password recovery safeguards and one-time key workflows.
• Credential storage workflows for provider integrations.

6. Contact

Privacy requests: privacy@voiceiq.app