VoiceIQ Ops

IVR Control Center
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Profile

IVR account
Dashboard
Real-time overview of your IVR platform

Cost

USD/CALL $0.0000

Overall average

Response Latency

MS N/A

Overall average

Active Agents
Total Calls
Missed Calls
Total Duration
API Usage
0
Est. Cost
$0.00
Recent Call Activity
AgentCallerStatusDurationCostDate
No recent calls
Operational Shortcuts

Manage Agent Profiles

Update IVR prompts, phone numbers, and opening audio per agent.

Review Order Queue

Open agent data boxes and review captured variable data.

Audit Call Logs

Inspect call outcomes, recordings, and transcripts from all branches.

Telephony Configuration

Validate Twilio webhook and credential setup before going live.

Global Prompt
This prompt applies to every agent on the platform
Base System Prompt
How it works

The global prompt sets the baseline personality and rules for all your AI agents. Each agent's individual IVR prompt is appended after this, allowing customization per use case.

Agents
Manage your connected agent profiles and IVR configurations
Agents
No agents yet
Select an agent to manage it
Orders
All captured variable data by agent
Agent Data Boxes

Click an agent box to open only that agent and view row-wise captured variables.

No orders yet
Call Logs
Complete history of all IVR interactions
All Calls
#AgentCallerStatusDurationCostDateRecordingTranscript
No calls recorded yet
AI Tools
Configure each AI tool with clear agent context, behavior, prompt, and backend profile
Agent Context
Pick an agent and push its name into the selected AI tool to keep behavior aligned.
Available Tools
Loading tools...
Select an AI tool
Pick a tool from the list to configure agent behavior and prompts.
backend-profile
Open Tool Docs
Prompt Optimizer
Admin controls for optimizer instruction, strict output rules, and model selection
Optimizer Configuration

Keep {{ORDER_JSON}} and <hangup> in this template. Backend will inject live ORDER_JSON into this token.

Twilio Configuration
Manage telephony setup in one dedicated place with production-ready guidance
Twilio Connection Settings
Buy Number Marketplace

Twilio-style number discovery with detailed filters, capabilities, location checks, address requirements, and monthly price when provided by Twilio. Buying happens only when you click Buy Number on a result card.

Example: US, United States, +1, PK, Pakistan
Search by area code, prefix, or characters you want in your phone number.
No results yet
Search Twilio inventory to view number rows with pricing, capabilities, and requirements.
Appointments
Calendar and appointment tracking by agent
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Add Appointment
Selected date appointments
Settings
API integrations and platform setup controls
Additional Settings
Profile
Manage your account settings and security options
Account Settings
Password Settings