Use recovery key from server .env to reset access.
Edit User
Update credentials for this user
Edit Order
Update order details, status, and recording
Order
-
Agent
-
Created
-
No recording attached
Order Items
Complete item list for this order
0 Items
No items available.
Call Transcript
User and assistant utterances captured during the call
Call
-
Agent
-
Caller
-
Created
-
No transcript available for this call.
Mark as Completed
Are you sure you want to complete this order?
VoiceIQ Ops
IVR Control Center
P
Profile
IVR account
Dashboard
Real-time overview of your IVR platform
Cost
USD/CALL$0.0000
Overall average
Response Latency
MSN/A
Overall average
Active Agents
—
Total Calls
—
Missed Calls
—
Total Duration
—
API Usage
0
Est. Cost
$0.00
Recent Call Activity
Agent
Caller
Status
Duration
Cost
Date
No recent calls
Operational Shortcuts
Manage Agent Profiles
Update IVR prompts, phone numbers, and opening audio per agent.
Review Order Queue
Open agent data boxes and review captured variable data.
Audit Call Logs
Inspect call outcomes, recordings, and transcripts from all branches.
Telephony Configuration
Validate Twilio webhook and credential setup before going live.
Agents
Manage your connected agent profiles and IVR configurations
Agents
No agents yet
New Agent
Twilio Number Finder (Owner)
Use Reload purchased numbers for numbers you already own. Use Find Numbers only to discover inventory.
Selecting from search results does not buy automatically unless you enable auto-purchase below. Use Buy Number (Detailed Options) for full Twilio-style purchase filters and pricing.
Assign Admin
If the user already exists, we'll just assign them. Otherwise we create a new account.
Select an agent to manage it
Orders
All captured variable data by agent
Agent Data Boxes
Click an agent box to open only that agent and view row-wise captured variables.
No orders yet
Agent Records
Call Logs
Complete history of all IVR interactions
All Calls
#
Agent
Caller
Status
Duration
Cost
Date
Recording
Transcript
No calls recorded yet
Twilio Configuration
Manage telephony setup in one dedicated place with production-ready guidance
Phone Numbers moved to Settings
Phone numbers and Twilio marketplace are now managed inside Settings → Phone Numbers.
Appointments
Calendar and appointment tracking by agent
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Add Appointment
Selected date appointments
Settings
API integrations and platform setup controls
Account
Manage your personal information and security settings.
Account Settings
Password Settings
Recovery Keys
Keys are hidden until you verify your password.
Each key is one-time use. After use it becomes unusable.
No keys available
API Keys
Manage OpenAI and Twilio credentials used by your platform.
Only owner can manage API keys.
No owner key saved.
No owner Twilio credentials saved.
System Prompt
Configure platform-wide prompt behavior and optimizer controls in one place.
Base System Prompt
How it works
The global prompt sets the baseline personality and rules for all your AI agents.
Each agent's individual IVR prompt is appended after this, allowing customization per use case.
Optimizer Configuration
Keep {{ORDER_JSON}} and <hangup> in this template. Backend will inject live ORDER_JSON into this token.
Phone Numbers
Use Buy Numbers to search and purchase new numbers, then use Purchased Numbers to view assigned status and connect any number to an agent.
Buy Number Marketplace
Use filters to find the best number by country, capabilities, and location. Search only shows available options;
the number is purchased only when you click Buy Number on a result row.
Example: US, United States, +1, PK, Pakistan
Search by area code, prefix, or characters you want in your phone number.
Advanced search
No results yet
Search Twilio inventory to view number rows with pricing, capabilities, and requirements.
Purchased Numbers
Loading purchased numbers...
Loading purchased numbers...
Booking Providers NEW
Connect a calendar or CRM so agents can check availability and book appointments live during calls.